Refund Policy

Thank you for purchasing from Ozeo Ltd. (doing business as Seif ElTohamy). We strive to provide high-quality digital products and services to all our customers. Due to the nature of digital products, we have outlined our refund policy below.

1. No Refunds for Digital Products

All sales of digital products (such as Notion templates, guides, printables, social media design templates, etc.) are final. Once the product has been downloaded or access has been granted, we are unable to offer refunds, exchanges, or cancellations. This includes all purchases made through our website.

2. Exceptions for Duplicate Orders

If you mistakenly place a duplicate order for the same product, please contact us within 7 days of purchase. We will review the situation and, at our discretion, issue a refund for the duplicate order.

3. Product Issues or Quality Concerns

If you experience any issues with a product (e.g., missing files, technical difficulties), please reach out to us immediately via email at seifeldinamreltohamy@gmail.com. We are committed to resolving any problems and ensuring that you can use the product as intended. We may offer support, replace the product, or provide other solutions, but no refunds will be issued.

4. Refund Request Process

Submit a request: If you believe you are entitled to a refund (under the exceptions listed above), please contact us with your order details (order number, purchase date, and a description of the issue).
Review period: We will review your request within 5-7 business days. If your refund request is approved, we will process the refund to the original payment method.

By making a purchase on our website, you acknowledge and agree to this Refund Policy.